OUR PROCESS

Introduction: The company representative will introduce themselves and the company, and explain the services they offer. They may also ask about your project and what you are looking to achieve with your remodel.

Budget and timeline: The representative will ask about your budget for the project and the timeline you have in mind. This will help them determine what is feasible for your project and give you an idea of the costs involved.

Design and scope of work: The representative will ask about your design preferences and the scope of work you are looking to have done. This might include things like the type of materials you want to use, the layout of the space, and any specific features you are looking to include.

Next steps: After discussing the details of your project, the representative will discuss next steps, setting up an on-site visit to take measurements and assess the space.

Measurements: Following the initial call, our project managers will visit you during the scheduled in-home meeting to measure, photograph and document the existing space.

Answer Questions: The purpose of the in-home meeting is to gather more information about the project and the space, as well as to address any questions or concerns.

Next steps: After the in-home meeting, our project manager will provide you with detailed pricing.

Proposal: Following the in-home meeting, our project manager will give you the cost to design and build your project.

Adjustments: If the budget needs an adjustment to fit your pocketbook, here is where it is done, not after we have done the plans that are out of your range. It will lay out the project from beginning to end, roughly in order, discussing everything from demolition to post-construction cleaning.

Next steps: After receiving a proposal, you will be given an opportunity to carefully consider us as your contractor and agree to a partnership.

Terms: Our proposal will include an agreement that outlines the terms of the partnership as well as any important details pertaining to the remodeling process.

Payment schedule: Our terms include the specific payment schedule based on milestones we will meet as we progress in the remodeling process.

Next steps: After entering into a partnership, we will begin the design process.

Gather ideas: The designer will gather inspirational ideas from you as well as discuss different materials, colors and textures in order to create a design plan.

Design: The designer will present the design plan to you and discuss any changes or revisions that may be necessary. You will have the opportunity to review and approve the design plan before moving forward with the project.

Next steps: Once the design plan is finalized, the legal and project preparation will begin.

Preparing permits: Depending on the scope and location of the project, we may be required to prepare permits for electrical, plumbing and building trades.

Procurement: While waiting for the municipality to approve permits we will purchase all required materials as well as special order items, this avoids supply chain delays.

Next steps: Once permits have been approved we will pay the permits fees and pull permits so construction can begin right away.

Management: The construction stage is the most labor-intensive and time-consuming part of the remodeling process, and it is crucial that it be managed effectively to ensure a successful outcome. Our project manager will work closely with you to keep you informed of the progress and address any issues or concerns that may arise.

Construction: During this stage demolition, framing, rough-ins and any other physical labor required to complete the predetermined scope of work will be done. All of this labor will be aligned with the original design in order to make our vision a reality.

Next steps: Once construction is complete, we can begin closing out the project.

Final walk-through: The construction team will conduct a final walk-through of the project with the homeowner to identify any necessary repairs or touch-ups as well as any parts of the scope of work that might have been missed. These tasks will be added to a punch list.

Punch list: The team will complete all remaining tasks listed during the final walkthrough, such as installing door knobs, faucets, missing paint, anything within the scope of work that we might have missed.

Professional clean-up: Our cleaning crew will professionally clean up the worksite and remove any debris or materials that are no longer needed allowing you to enjoy your new space.

Next steps: Once the project has been closed out, we may begin the warranty period.

Lien Release: Once the project has been completed and the final payment has been made we will provide you with a “Certificate of Completion and Lien Release'' document. This will confirm that the project has been brought to a conclusion and that you are satisfied with the work. It also states that we, as your general contractor, have paid all of our subcontractors and vendors and there is no possibility of liens being filed on your property.

Next steps: Once the warranty period is complete we can move to the final stage.

Warranty: Our warranty period starts on the date of your last payment. For your records you will receive a warranty folder detailing the process that we go through to address any warranty issues you may have. In this folder there will be a copy of your warranty and a copy of the warranties for the appliances and fixtures that you have purchased for the project.

Reviews: Reviews are critical to the survival of every small business. At the end of your project, we will send you a list of 5 to 6 links and ask that you write positive reviews posted on the site listed, such as Google, Yelp, Angie’sList, Houzz.com, etc.

Referrals: We hope that you will pay us the highest honor of continuing to refer your friends and family to Mora Contractor.